Registration

• How do I register with Mousetrotter.com? • How do I change my password? • How do I sign in to my account if I forget my password? • How do I edit my account information? • Can I change my Username?

Payment Options

• What payment options does Mousetrotter.com have? • How do I know that my credit card information is safe on your website? • What Is the Card Verification Number (CVV) on my credit card? • Where is the Card Verification Number (CVV) located on my credit card?

Hotel Reservations

• How can I tell if my reservation has been confirmed? • Do I need to confirm my reservation? • How do I change a hotel reservation? • How do I cancel a hotel reservation?

Flight Reservations

• How do I know my reservation was booked? • Do I need to confirm my flight reservation? • How do I confirm my seat assignments? • How do I cancel or amend a flight reservation? • What is the maximum number of seats I can book? • What is an e-Ticket? • How will I get my e-Ticket details? • How will I get my boarding pass for an e-Ticket?

Trouble Shooting

• Do my browser's privacy settings affect my www.MouseTrotter.com experience? • What do I do if my booking is not completed?

Registration

• How do I register with Mousetrotter.com?   It's easy to register with Mousetrotter.com. Just click on the link and enter your email address.     • How do I change my password?   After signing in to your Mousetrotter account, you can change your password from the Edit Profile page.     • How do I sign in to my account if I forget my password?   If you've forgotten your password, click here, and follow the on-screen instructions. We'll also send you an email with these instructions.     • How do I edit my account information?   Sign in to your Mousetrotter.com account. Each tab links to specific account information, and you can update the necessary account information. Click on the save button, and your account information will be updated.     • Can I change my Username?   The username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.       Back to Top

Payment Options

• What payment options does Mousetrotter.com have?   Currently we accept payments using credit cards.     • How do I know that my credit card information is safe on your site?   Any information you enter is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the url changes from http:// to https://. This shows that you are now using a secure channel.     • What Is the Card Verification Number (CVV) on my credit card?   The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the actual credit card. The cardholder is required to enter the Security Code, or the Card Verification Number, at the time of the transaction to verify that the card is in their possession.     • Where is the Card Verification Number (CVV) located on my credit card?   On a Visa and MasterCard credit card, the Card Verification Number is the three-digit code after the last four digits of your credit card number, located on the back of the card within the signature field.       Back to Top

Hotel Reservations

• How do I know my reservation was booked?   You will receive an email with a confirmation of your reservation booking as well as your vouchers.     • Do I need to confirm my reservation?   There is no need to confirm your reservation. If you would like to verify that your reservation was made, you can do so by emailing our Customer Care Team.     • How do I change a hotel reservation?   To change a hotel reservation, you should sign in, go to My Cart, cancel your old booking, and re-book your new dates. Tariffs may differ or may be non-refundable as per the hotel’s cancellation policy.     • How do I cancel a hotel reservation   To cancel a hotel reservation, you should sign in, go to My Cart, and cancel your booking. Tariffs may differ or may be non-refundable as per the hotel’s cancellation policy.       Back to Top

Flight Reservations

• How do I know my reservation was booked?   You will receive an email on confirmation of your booking with Mousetrotter.com as well as your e-ticket.     • Do I need to confirm my flight reservation?   There is no need to confirm your reservation.     • How do I confirm my seat assignments?   You can request specific seats at the check-in counter.     • How do I cancel or amend  a flight reservation?   To cancel or amend a hotel reservation, please contact our Customer Support Team at +961 1 560 566 or by sending your cancellation request to reservation@mousetrotter.com.     • What is the maximum number of seats I can book?   A maximum of 6 seats can be booked at one time. If you need to book for more than 6 travelers, you will need to re-complete the booking process for the additional travelers.     • What is an e-Ticket?   An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to print and produce the unique confirmation number at the airport airline counter when checking in for their flight.     • How will I get my e-Ticket details?   Your e-Ticket details will be sent to the email address you have provided during the booking process.     • How will I get my boarding pass for an e-Ticket?   You will need to show your e-Ticket confirmation email and your e-Ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.     Back to Top

Trouble Shooting

• Do my browser's privacy settings affect my www.MouseTrotter.com experience?   Mousetrotter.com works with most levels of your browser's privacy settings, so your experience will not change.     • What do I do if my booking is not completed?   We are sorry for this unlikely inconvenience. If your booking process fails during a payment process please contact us on + 961 1 560 566 or send us an e-mail to reservation@mousetrotter.com       Back to Top